Guest Services
Five-star care, from arrival to aloha
This is what separates a Polu suite from every other rental on the coast: a dedicated concierge and hotel-standard care, included with every stay.
Pre-arrival planning
Before you fly, we build the itinerary, tours, tables, tee times, and confirm every detail by text or call.
Provisioning
Land to a stocked fridge. Send us your grocery list and preferences; we shop before you arrive.
Activities & tours
Manta rays, Mauna Kea, whales, golf, booked with operators we know personally, timed around your days.
In-suite dining
Private chefs and provisioned dinners on your lanai, the best table on the coast is the one in your suite.
Hotel-standard housekeeping
Immaculate turnovers, fresh linens, and mid-stay service on request. A rental that never feels rented.
Anytime, by text
A real local team, minutes away. Questions, requests, restaurant swaps, one message and it is handled.
Reach the concierge
Guests text us most, but every channel lands with the same local team.